How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Allison Dobbins (verified owner) –
High quality fabric, cushion and stitching with zippers. Very happy with my purchase!
Allison Dobbins (verified owner) –
High quality fabric, cushion, stitching with zippers. Very happy with my purchase!
Dianne H (verified owner) –
Good quality, well made and easy to navigate the website.
Nancy K (verified owner) –
The two replacement cushions that I ordered were way more plush and comfortable than the originals. I am impressed with your quality, your prompt service and your top-of-the line workmanship. Bravo!!!
EJT (verified owner) –
Fits the chair nicely. Fabric quality is good and colors were consistent with the swatch sent to me. Seams look strong and straight and the pattern matches. I’m pleased
drewtsy (verified owner) –
I was pleasantly surprised with the look and quality of this cushion. It is very sturdy and supportive. Fits our rockers perfectly. Quality of work is excellent.
Teresa (verified owner) –
I had some older chairs that i wanted to integrate into my current patio furniture which is also sunbrella. What a great selection of fabrics and size options! I would highly recommend this site and company to provide your outdoor cushion and upholstery needs!
Karen Barry (verified owner) –
I am very happy with the quality of these cushions, which I purchased to go on some Brown Jordan wicker dining chairs. They are a little thicker than the original cushions, but fit quite nicely and seem to be well made. I would order from this company again!
Darrol Solin (verified owner) –
The cushions were exactly as we ordered. Fine craftsmanship, good detail and great value for this quality.