How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from Six to seven weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within four weeks. In the spring and summer months, cushions can take up to seven weeks to ship out. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.
What is the cost for shipping my cushions?
We charge a flat fee of $9.95 on all orders within the continental U.S. Orders to Hawaii and Alaska have an additional cost for shipping.
How is my order being shipped?
We ship the majority of orders via Federal Express ground. We can only ship to street addresses, no P.O. Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at info@cushionconnection.com. Emails are likely to receive a quicker response than phone messages.
Porch Sitter (verified owner) –
I didn’t like the thought of ordering these online because I was worried about them turning out the way I wanted. However, I couldn’t find the size I needed in a store. These cost more than I hoped for – but they are beautiful and comfortable! I have had them less than a month, so I can’t speak for their endurance yet. So far, so good!
becky (verified owner) –
I was a little nervous when ordering since you can not touch and feel. Could not be happier. Everything is perfect!
LS1 (verified owner) –
Very nice cushions! Color is perfect and dealing with customer service was very nice. Will use them again for future cushion needs!
MJK (verified owner) –
Glad both the chair and love seat both came out so nice.
Mel M (verified owner) –
The Sunbrella fabric is great for outdoors and lasts forever. The colors stay bright and I love the detail in the evenly-spaced darts on the rounds of the cushion. My stripes lined up for the most part; don’t know if it’s coincidence or purposely, but I’m very happy with the durability, density and thickness of the cushions and will be a repeat customer.
Jim (verified owner) –
Well made; Comparable to the original cushions that came with the furniture. However, when a customer selects a fabric with a directional pattern, it would be nice if it is sewn right-side up on both front and back so that the back cushion is reversible. Our back cushions came with upside down pattern on one side.