How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Tenny (verified owner) –
I needed cushions for an existing wicker set. The cushions were not an exact fit, but were the closest I could find. The cushions arrived in the time period stated, were packaged well, and were of very good quality. They are sturdy and made well.
Mary V (verified owner) –
Robert (verified owner) –
Great fit and good value for the money. My only minor criticism is that I would have preferred to have the zipper on one of the sides rather than the under side. If the zipper was on one of the ends then the cushion could be flipped over and used on both sides.
EJT (verified owner) –
Arrived in the time frame stated. Fabric feels good and seams are strong and straight. I’m pleased.
Deborah (verified owner) –
Pleased with the quality. Time will tell if the fabric is durable and if it fades.
Mel M (verified owner) –
Ordered the ottoman cushion along with others in the North Cape collection and was amazed at the quality and the perfect fit they are. The stripes line up and each are beautifully welted. The Sunbrella fabric is a must for outdoor/lanai settings, a little pricey but you definitely get what you pay for!
WendyK (verified owner) –
I was skeptical to order “online” because I couldn’t touch and feel the fabric. I was overjoyed to find the superior quality in fabric and workmanship.
Stew (verified owner) –
Awesome cushions. Highly recommend . Quality is better than the original cushions. Delivery under two weeks