How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Shipping Rates:
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at info@cushionconnection.com. Emails are likely to receive a quicker response than phone messages.
Guest –
Magic is what you do!
My (HAPPY) Wife and I were pleasantly surprised to receive all of or Dupione Green cushions EARLY!
Beautiful for our 2 patio north cape wicker couches and 2 chairs.Stunning!
So nice and she loves the color and single button look!
They did a fantastic job sewing and the fabric lines and texture looks great, and the foam density is great.
Such a nice, and a pleasurable experience overall…. Especially working and communicating with you Melissa!
You made it happen with giving us the confidence to order online, unseen, and arranging the fabric with the shortage!
Also communicating with the owner in our behalf.. nice work 🙂
Again… what a great surprise to get them more than a month earlier than we expected!
We thank you and the staff for all the terrific work and magic!
Deb (verified owner) –
Would order again great price and quality
Mary V (verified owner) –
Well made. Exactly tailored. Shipped as advertised. Brilliant fabric.
MIchigan buyer (verified owner) –
Just received cushions and they fit the couch perfectly. Fabric is exactly as it looked online. Our current cushions had four buttons and we were a bit concerned about only having one, but its not an issue. Very comfortable to sit on.
Jennifer (verified owner) –
I just received my order in the mail, and my cushions are stunning. I absolutely love them.