How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Jane D (verified owner) –
I love these pillows! The colors are bright and vibrant.
KB (verified owner) –
Order of just two pillows took over a month to fill. I kept having to contact company to find out what the status of my order was. Had to contact to find out that they had been shipped because I was not notified by email. Probably will not order from them again.
Nancy K (verified owner) –
Nothing but 5 stars all around for you guys and your products. Everything I ordered was shipped together and came just when promised. Only drawback was having to wait to get my order, which arrived today!
jackie (verified owner) –
Pillows are very well-made and price is OK compared with other companies. Ordering was easy and they came 2 weeks ahead of schedule. I have ordered this material before from another company and it faded after 3 years so I was pleased I could find the same pattern as it matches existing napkins and placemats. Will see if the color holds better since I paid more this time and the whole pillow looks to be a better quality. Right now pillows appeared to be too stuffed but I hope they will eventually squish down. Better than not having enough stuffing and ending up with limp pillows.
Georgia (verified owner) –
I purchased these cushions in 2015 in off-white color for my outdoor Adirondack chairs. They have worn exceptionally well even when rained on. I would not hesitate to buy again.
Julia (verified owner) –
I ordered two of these pillows. While I am pleased with the fabric I find these pillows to have too much stuffing, such that they are not comfortable. I would not order these again.
Sonja Durst (verified owner) –
Pillow is somewhat too stiff and not comfortable. Will use it as a decorative pillow.
Cynthia Pearl (verified owner) –
Stripes were nicely matched on the seams. Pillows were well-stuffed for firmness and comfort. Delivery was much faster than expected. I was very pleased with my selection!
Karen Coleman (verified owner) –
Great service, Perfect color…Perfect pillow. No complaints at all
Beverly (verified owner) –
I ordered 2 of these pillows and they went well with the seat cushion I purchased for my outdoor bench.
Joy Hartz (verified owner) –
I was very satisfied with the pillows I ordered and delighted that they arrived so quickly. They were true to their color that I saw on the website.
Christina (verified owner) –
Very nice fabric and pattern. I would prefer the pillows if they had piping – they’d look more finished. And they are too thick/dense/firm for me…I wish they were a little flatter and more comfortable.
Cynthia Scott (verified owner) –
The completed pillows measure smaller than I expected but they all look great…good quality….and I like my choice of fabrics for my back deck area. Very reasonable in price. I checked a local retailer for custom pillows and they would have been double, easily. I never priced out if I were to sew them myself, but the forms, the welting, the fabric….and the time….I am glad I chose your company.
Anonymous (verified owner) –
Fit perfectly, thanks. Color scheme looks good.
Lisa Wilson (verified owner) –
Great craftsmanship. Very solid construction!
Lisa Nolan (verified owner) –
Very happy with this product.
Linda Sutcliffe (verified owner) –
These cushions were part of a set of cushions and pads for an older set of wicker furniture that I repainted. They have brought new life to this furniture and I expect to get quite a few year’s use from the whole set. The quality is excellent and the colors are nice and crisp.
Jackie Sundquist (verified owner) –
My items came weeks ahead of schedule. They are very nicely made and I love the pattern. The whole order was done easily and professionally. I would recommend to everyone and will order from them again when I need cushions.
Gayle (verified owner) –
I am very pleased with my purchase. I ordered the throw pillows to accent my outdoor furniture and they do the trick. I would definitely recommend this store. Quick delivery too!
Janet Kusch (verified owner) –
I love the colors and the quality of these pillows. They arrived on schedule. They are stuffed well, and they look beautiful on our front porch. I should show you a picture – you would love them!