How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Tina McCormack (verified owner) –
I purchased the cushions for an early 1900s wood reclining chair. The fabric I selected was perfect for that era, matched and fit perfectly. I could not have made a better choice. Thank you.
Karen Pope (verified owner) –
Fabric as expected, precision construction, has proven fade-resistant in Texas sunshine, dries fairly fast after rain.
Louise Butler (verified owner) –
The fabric was nice but was disappointed that the foam padding did not keep the thickness and firmness after sitting on them. Reduced to Half the thickness.
Jana (verified owner) –
I ordered two of these cushions for some high back chairs and am thrilled with them. They are really good quality and nice fabric, firm foam. I am ordering three more for my outdoor sofa and an ottoman cushion to match. This is a size that is difficult to find so I am really pleased that I can get a custom cushion for a reasonable price.
Nancy (verified owner) –
Just received my order for numerous cushions: the high back recliner, an ottoman cushion, and 3 sets of wicker chair cushions. Very happy. I received excellent assistance by phone to ensure I was selecting the correct sizes for my furniture. The order came as expected and the quality is excellent. The fabrics are wonderful. Highly recommended.
Red (verified owner) –
The customer service was very helpful when ordering. The order arrived quickly to our surprise. The fabric choice and quality is why we ordered and we are not disappointed.
The Duck Blind (verified owner) –
We have a Homecrest set from 1995 which has held up fantastic. Rather than paying over $750 for a set of four replacement cushions, we went with Cushion Connection and we are glad we did! the cushions are technically about two inches shorter than our original cushions but we are going to add a pillow for the headrest and call it a day! Glad we found Cushion Connection!
Brieann (verified owner) –
This cushion was exactly how it was described. It is firm, thick and tall enough to fit the high backs for our chairs. Will definitely buy from here again.
RickR (verified owner) –
I’ve seen lots of cushions that were /called/ 4″ thick, and seem like half that. Well, upon opening the box, a very thick cushion popped out at me. I am very pleased with the quality, comfort, fabric and thickness of this cushion. I was considering paying 3 times as much somewhere else, for a custom cushion, but hoped this would be close enough to my required dimensions. It fits great, and if anything, is slightly oversize, making for a snug fit. I will recommend it to others!
Joe (verified owner) –
DonB (verified owner) –
This cushion is exactly what I was looking for. Definitely happy with my choice of pattern that compliments the flooring tiles of the lanai. Very comfortable cushion. Whoever I spoke with at the company prior to ordering advised me to only order one cushion to see if I made the right choice. Now that I have the first one, I am definitely ready to order cushions for the remaining chairs.
flan (verified owner) –
Had an oversize chair 48″ cushions fit perfectly. Love the pattern we chose
Pambi (verified owner) –
THANK YOU, THANK YOU, THANK YOU! The cushion are absolutely perfect to replace 14 year old from Carter Grandle (that went out of business) The gray tweedy color (Rave Graphite) I chose is perfect with the gray/green metal of the chair and table frame and compliments the still working umbrella. I seriously could not be happier and your cushions are actually more comfortable!
KJ (verified owner) –
I love my new cushions. Before I ordered, I had bids from 3 other custom cushion manufacturers. These bids were to duplicate my existing cushions. Cushion Connections cushions are not an exact duplicate, but at 1/3 the cost of custom, they are just fine! The only thing I would like to see is an option to get thicker cushions, 5-6″ instead of 4″.
Pat (verified owner) –
The cushions are beautiful and comfortable. The are well made and I received them a week and a half sooner than I expected.
Designer (verified owner) –
I have a Woodard loves eat glider and reclining chair, and have been unable to find the right size, high back cushions. I ordered one, just to see if they fit, and were as nice a they looked. They were even better. I just ordered two more of the same cushions for the glider. They really look better then the pictures and are so comfortable, I can’t wait for the others to arrive.
Sandra Ashby (verified owner) –
I am very pleased with the look of the cushions that I ordered. They are exactly the dimensions I asked for and the seams are crisp and straight.
Anonymous (verified owner) –
Beautiful quality cushions for the outdoors with an amazing selection of colors and patterns to choose from. The fabric is truly water repellant which helps the cushions dry much faster after a rain. Well worth the investment.
Rita Leininger (verified owner) –
I love them. The are the perfect size and are very comfortable.
Leslie Libertosky (verified owner) –
I am pleased so far with the cushion order I placed. I just now placed them into use. They are quite attractive and I like the quality and comfort of them.
Barbara Martell (verified owner) –
We are very happy with the cushions and ottomans that we ordered. The order was easy to submit and we received our order in a very timely manner. The fabric color was exactly what we envisioned. I would not hesitate to re-order additional cusions in the future.
Eileen (verified owner) –
The quality was excellent, the price was reasonable, and they are very comfortable – – perfect!
Kimberley Shearer (verified owner) –
These cushions are exceptional. The quality and comfort surpass any that you can purchase off the shelf locally. The order and fulfillment process is excellent. The choice of fabrics allows the flexibility to coordinate all of your outdoor furniture at one location. The ship times were exactly as detailed during the order process and we were surprised to see a partial refund on our order due to a price reduction during the manufacture of the cushions. We will continue to use and refer Cushion Connection to our friends and neighbors.
Tracey Taylor (verified owner) –
I needed new cushions for a high back loveseat and this company had the best sizes and colors from anywhere else I had searched. Love the cushion thickness and the color! Perfect!!!
Edward Conrad (verified owner) –
Wonderful workmanship and wonderful fit. Great job. Will order more from you.