How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Jackie (verified owner) –
Love the ease of ordering. The exact dimensions for my existing Hanamint Tuscany furniture were shown, and worked perfectly. Love the vibrant red color. I purchased the chaise cushion, 6 dining cushions, 2 of the deep seating cushion sets, and the 9’ umbrella. An investment for sure, but gorgeous and comfortable.
Arlene Ignico –
These are my second set of sunbrella cushions and first set lasted 10 years. $1200. for 4 chairs, though, is way overpriced.
Ruth Gugliuzza (verified owner) –
Our cushions came out great and we are very happy with them. They use quality construction and materials.
Lisa thomalla (verified owner) –
I needed replacement cushions for my Hanamint. The transport company gave me someone else’s product. Cushion connection provided excellent customer service as a followup to complete my order.
KB (verified owner) –
Very happy with my deep seating cushions and backs. The quality is top-notch and I’m very happy with our purchase; these were exactly what we had been looking for as replacement cushions. Love them!
Kathy (verified owner) –
Very comfy cushions, quality cushions and fabric was awesome!
Kathy (verified owner) –
These cushions are very nice, thick and sturdy. I loved the fabric!
DBilly (verified owner) –
My wife and I had bought a love seat from our outdoor furniture vendor who was going out of business. Unfortunately they had sold the cushions separately so we had to go hunting online for new ones. When we ordered them we were told it would take about three weeks, and indeed they showed up as expected. Our chair has a slightly curved back, but with these thick cushions I believe they will work fine. The cushions are nice and thick as advertised, and are comfortable too. The color pattern we ordered also met our expectations. We are looking forward to enjoying our new outdoor chair this summer!
ValerieFort (verified owner) –
The stars reflect the cushions only. I had been looking for cushions to fit my chat set, and these fit almost perfectly. Mine had rounded seat backs, but you can’t notice. The fabric is rich in color and the cushions are nice and firm.