How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Ceara (verified owner) –
Cushion is well made, beautiful and very high quality. Turn around time was exactly what they said it would be. And this company made ordering and paying extremely easy. I’m a very happy customer!
flossie (verified owner) –
Thank you for the chaise cushions. They are great, well made, and the Sunbrella fabric is beautiful. Your order department was very efficient in handling the order and answering my questions.
Patrick F (verified owner) –
I ordered 2 of the chaise cushions and was very pleased. They arrived fairly quickly and were packaged well. The cushions were thick and comfortable. I think they are a great buy for the price.
Carol Hall (verified owner) –
Paul (verified owner) –
Pos: Fast turn time, very good prices, great material selection options and so far ( 3 weeks) great quality.
Marlene Wilkie (verified owner) –
These are the nicest, highest quality cushions I have ever owned. 5 Stars!
NSM (verified owner) –
They appear to be very well-made and durable. And they are extremely attractive
Deborah A. Murtha (verified owner) –
Sheer Perfection. Just love our new chaise cushions. We will always order from your company and have already recommended our friends. I am a seamstress and was just amazed at the workmanship.
Mark Miller (verified owner) –
I bought this to restore a 25 year old PVC chaise I made when I was in high school. The dimensions were accurate, the material sturdy, and the service was excellent. I even received a phone call because I entered a non-standard “break” and we worked that out on the phone. I’m very happy with the cushion, and will get more soon. They are thicker, and better sewn, than the cushions I’ve seen at local retail stores.
Bob Banuelos (verified owner) –
Very comfortable cushions. Color and fabric are great. Excellent addition to our backyard furniture.
Anonymous (verified owner) –
Barbara Spanton (verified owner) –
Our chaise is narrow and we could not find cushions for them for a number of years. A friend recommended your site. We are thrilled; your cushions are the most comfortable and smart looking cushions. We will be singing your praises for a long time to come.
Jo Ann Hees (verified owner) –
Beautiful cushion. I would recommend this
Nancy (verified owner) –
Just wonderful! The colors are vibrant and the cushions are an excellent fit. I am totally pleased and will order here the next time I need replacement cushions.
D Anderson (verified owner) –
The chaise cushions were of such great quality and are so comfortable! The Admiral Blue color is gorgeous! Thank you for making such a high quality product!
Daniel R. Troop (verified owner) –
I could not be more pleased. The chaise cushion was even more plush than I emigened. The quality of the material and stiching excellant. Delivery was super fast. All at a cost that was very fair for what I recieved. I’ll wite again in 10 years and report on how they held up. Thank you, great job.
Lindy Salvi (verified owner) –
I love the fabric of the cushions. I gave exact measurements of my old cushions and these new ones are a little off. I asked for a 2″ cushion filling and the one I received is 3″. As a result the cushion is a little too long. Because of this, the bend in the cushion affects the overhang on both ends. Also, because of the thicker filling, the cushion is a little too narrow for the chaise. However, I do like the extra thickness of the filling…so overall I am pleased with the cushions. I would try ordering again front the company if I need new cushions.
Gayle (verified owner) –
This was a great purchase. I’m a huge fan of on-line buying. I know how… like, uh, I know how to research, how to judge, and when to back away. My first and only experience with this company was excellent. Their site was professionally advertised, easy to move about in, clear, good illustrations, sufficient data per item, clear on fabric choices with a good variety for this level of purchase, and they employed standard site design for the business side of the transaction. Process was smooth, no errors, no blips. Received in perfect condition, as ordered, in a timely fashion, and at a very competitive price. Best of all, the look great and are super comfy!! Yipee!!
Linda (verified owner) –
Great cushions and nice workmanship
Anonymous (verified owner) –
Lovely color, comfortable padding and the cushion fits the frame perfectly. The custom order shipped very quickly and we are delighted.