How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Suzanne (verified owner) –
These are beautiful… worth every penny. I highly recommend.
Wally (verified owner) –
Well made pillow and exactly what I wanted. Easy ordering online. Worth the three week wait from when ordered online until they were delivered.
Laurie (verified owner) –
We are very pleased with the pillows. The color is great and the quality is fantastic. Very comfortable. Only negative is that original expectation for the order was 3 weeks and it took 5 weeks to get them but worth the wait.
Yvette Worman (verified owner) –
Who knew that having a head rest on the chaise would be so comfortable? The colors are a good match and it is really helpful that you mention coordinating fabrics. I am extremely pleased.
Bill (verified owner) –
Absolutely the best cushion and head rest I have ever had…I’ve lived in Florida for over 40 years and have logged many hours on the patio. The multiple colored stripes on the pillow match EXACTLY with the stripes on the cushion. EXCELLENT work and comfort. I might have gotten the smaller pillow rather than the 3.5 but that is my fault but it will cushion down as much time as I plan on using it !!! ZZZzzzzz
Jim McIntire (verified owner) –
I ordered head rest pillows to go with some chaise lounge cushions I ordered last year. They were ordered in the same material and pattern as the cushions. When they arrived I was very pleased to see the quality and the fact that the stripes on the pattern were going in the same direction as on the lounge cushions ordered earlier. So, it was a perfect addition to the chaise lounges and adds a touch of class.
Ruth Staehle (verified owner) –
The cushion is perfect and we particularly like the fact that it is flat on one side which makes it fit the chair better and is more comfortable.