How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Brenda (verified owner) –
This was my first order from Cushion Connection… They get 5-stars across the board from me! This pillow was to go with the cushion I purchased from this company. It is well made, and well stuffed. The fabric is perfect compliment to the cushion. A big thank you to everyone at cushion connection!
Several coordinating cushions and pillows (verified owner) –
This and the other pillows I received were of very high quality and nice and full. I haven’t seen how they withstand the weather yet. They did arrive later than expected – you need to allow plenty of time since these are custom made.
Lumbar Pillow (verified owner) –
I will be ording another one…nice quality.
Larry Miller (verified owner) –
I have purchased cushions and pillows for outdoor furniture with Sunbrella fabric from Cushion Connection on several occasions. Everything I ordered were of excellent quality, reasonably priced and prompt delivery service.
Helen Mehler (verified owner) –
Again, well-made, cushions one’s back nicely. The only problem is that the color is not as deep as I had expected, but the choice of fabric was mine–you had suggested that you send me a swatch and I did not think that was necessary. NEXT TIME, I’ll wait to see the swatch—as I did on an order last year. Your prices are very competitive..actually very reasonable.
Tom Walker (verified owner) –
The pillow was fine the color and material was the same the chaise lounge pad and the material used on both was excellent and should wear well..
Mary Abner (verified owner) –
Absolutely LOVE this pillow! Bought it to support my back while sitting in our outdoor wicker furniture. The color we chose perfectly coordinated with the color of our furniture, and the quality feels very sturdy. I expect this will give us many years of service!
Christina (verified owner) –
Very nice fabric and pattern. I would prefer the pillows if they had piping – they’d look more finished. And they are too thick/dense/firm for me…I wish they were a little flatter and more comfortable.
Jacquelynne (verified owner) –
Good quality fabric and construction, delivery was on time, very pleased
Pat Duggan (verified owner) –
Putting these pillows on our complimentarly colored existing cushions made them match well with our new cushions that matched the pillows
Sarah Bacon (verified owner) –
all of the cushions we got were exactly what we ordered and we love them all… thanks so much!
J Gray (verified owner) –
Well made. Dries fast. Arrived quickly.
Alisa (verified owner) –
Excellent. Highest quality and they look just as I expected. Will use you again when I need cushions or pillows.
Nancy Page (verified owner) –
I was very placed with the quality of the product and the customer service provided by Cushion Connection. I’ll be ordering more product!
Kathryn O’Neal (verified owner) –
The unique size and bright color of these cushions looks beauitful on a bench in a corner of my garden. So far the quality is wearing well. The price was the best I could find on the internet and I really appreciated having a variety of fabric samples sent which helped me choose something to compliment my current cushions in other parts of the garden. I am happy with my purchase from Cushion Connection and have recommended them to my friends.
Michelle Schnaithman (verified owner) –
I ordered these throw pillows and pads for the wicker chair in the same fabric. Color is AWESOME. Very well made and comfortable. Love these and are a great addition to my boat!!!!!
Polly Kimmitt (verified owner) –
Love the throw pillows for which I was able to chose a complimentary fabric to go with the adirondack cushions. Very high quality and free shipping. I’ll definitely think of this place next time I need cushions, and will recommend to friends.
V J O’Brien (verified owner) –
You guys do a terrific job. This is my second order in seven years and you still had my fabric and it matches beautifully. Thank you