How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from four to eight weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within two weeks. In the spring and summer months, cushions can take up to six weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Liz (verified owner) –
We are very Happy with the quality and fit of the chaise cushions we ordered. We received our cushions Saturday, just in time for our guest ! Thank you 🙂
liz (verified owner) –
Fabric and foam are great– cushions fit smaller ’80’s iron chaise longue perfectly. There are no refunds so take advantage of free fabric swatches. I picked a few of those and they arrived really quickly. After placing my order, it took a few weeks to get the cushions, but the company is upfront about that when you order, so it was no surprise. Willing to wait for quality!
Big Bear Babe (verified owner) –
I searched for a year for a chaise cushion that would fit my older wrought iron chaise lounge on wheels. (It’s a little shorter than today’s chaise lounges.) I ordered and RETURNED 2 chaise lounge cushions from other companies because the color depicted in the catalog was NOT the light powder blue I needed. Both were light shades of aqua. I was delighted that Cushion Connection offered to send me a free swatch. When it arrived, I couldn’t believe the color. It was PERFECT! I immediately ordered the chaise cushion along with 2 bar stool seats, requesting ties on the seats. Everything turned out to be absolute perfection: The quality was state-of-the-art, the sizes were true to the measurements, everything fit, and as I said, the color was exactly what I wanted–thanks to previewing it with a free swatch. I will continue to be a loyal customer of Cushion Connection for the rest of my life. They are the best in the business–far superior to any other company. It has been a pleasure writing this review. Pat T. alias “Big Bear Babe”
Tom Walker (verified owner) –
As a 1st time buyer we found the following problems. item (1) the cushion was only 21 1/2″ inches wide, not 23″.. Our Woodard Chaise lounge is 25″ wide making the cushion 21 1/2″ width too narrow and uncomfortable as your legs catch the metal sides getting on and off or when you are using it to sit on like a chair. A full 23″ would have work at least somewhat better.
L Farris (verified owner) –
I have an older wrought-iron chaise that is shorter than today’s models. It’s been very hard to find a cushion that fits. This one is perfect, but the quality was an additional delight. My previous chaise cushion was flimsy with hardly any padding–this one is awesome. Tons of cushioning, well made, nice long ties. As long as I can keep the squirrels from gnawing on it, my new cushion should have a long life! HIGHLY RECOMMEND.
marygrace ellis (verified owner) –
I have once again been very pleased with your cushion. When I need more, I will definitely order from cushion connection.
R Kuchinsky (verified owner) –
only opened one of six packed cusions do to weather in ma. the first cusion was missing one tie. Am concerned about the rest.at this time cant rate. although the cusion look great.