How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
CC (verified owner) –
Very happy to have a durable cushion for our yard swing. Love the colors.
Cat (verified owner) –
The cushion I ordered was the exact perfect fit -the measurements were on point, the color was exactly what I wanted and it was accurately displayed on the website correctly. The craftsmanship was outstanding in all respects. I didnt expect the cushioning to be so dense -completely opposite to some of the less expensive cushions on the market. This cushion was built to last and solid, dense and extremely comfortable. Glad I decided to order from this company instead of buying a cheaper one that would have to be replaced yearly. The price was a great value as it was similar or just a little more pricey than the throwaway yearly cushions I was comparing it to. I will definitely be recommending this company to others and am interested now in ordering a second cushion for another bench. Thank you so much for the excellent quality of this cushion and great work to all involved. 5 stars all around! We will be enjoying our new bench thoroughly. Thanks again! Sincerely, Cat from Massachusetts
Repeat Customer (verified owner) –
This is my 4th purchase of these cushions. I love the quality and they hold up very well. With every new bench I purchase for my office I used these cushions. Had them for about 1year and they are still holding up well.
PeterB (verified owner) –
Excellent workmanship, quality and service
Tamie Dowers (verified owner) –
Looks great and shipping fast. Same as shown in Pic.
Lillian Atkins (verified owner) –
I received the bench cushions in a timely manner. The quality of the fabrics and pillows are excellent and the customer service is outstanding. The help and advice I received in purchasing shows a very knowledgeable staff – I ended up purchasing a color for the pillow that they suggested and it is perfect for coordinating with the bench cushion. I am thrilled to have found such a great company online and highly recommend to others.
Sara Andert (verified owner) –
Patty Stewart (verified owner) –
Similar review with regards to the pillows I ordered. The previous owner of this patio set sewed the cushion herself to fit this bench – since I cannot sew and since I felt that the price of this bench cushion was “such a deal” I ordered the cushion from your company vs. finding someone local to make it. Excellent product – excellent, super, wonderful staff!
richard wagner (verified owner) –
Barbara Emerson (verified owner) –
Only thing I would change would either be have an option for placement of ties or make them longer. Otherwise I feel they are quality made.
Anonymous (verified owner) –
Nicely made and love the fabric colors.
Irene Thompson (verified owner) –
I am very happy with the cushions
Irene Thompson (verified owner) –
I really like my new bench cushions thank you
Daniel Rose (verified owner) –
Linda Taccolini (verified owner) –
We are very happy with our new cushions. They fit great, look great and seem to be of a high quality. They arrived when promised
Herb Conley (verified owner) –
It is very nice. It fits the swing just right. Love the cover.
Janice (verified owner) –
I ordered a bench cushion for a built-in cabinet in our kitchen. It arrived very quickly and was perfect. The quality was very good and the color was better than expected (since I did not order a swatch). I would definitely order again.