How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Teresa G (verified owner) –
Extremely nice. Fabric blended great. Good quality.
Doc (verified owner) –
We bought this pillow to match pillows from another order. We expected top quality and were not disappointed. Easy to order, well priced, quick shipment and top quality product.
Brandi (verified owner) –
Excellent quality, colors matched perfectly! Just wish they were here quicker! Thank you so much-I love my pillows!
Happy (verified owner) –
I purchased two pillows at a retail store. I needed 4, but only ordered 2 because color on line can look different in person. The pillow color was exactly what I wanted. When I went to order 2 more, they were “out of stock” and ultimately they were not going to carry them anymore. I checked at least twice a week for 2 months before they indicated they were no longer carrying that pillow. Bummer for me! So I started searching the internet high and low for a pillow fabric that matched what I already had. I spent my evenings for a whole month looking. In my search, I found Cushion Connection and was excited about the material selection. I choose a dozen different fabrics that “could be” like what I have. They sent me a small swatch of each fabric I requested (yes, all 12) at no cost to me. When it arrived….there it was….the one fabric that matched! I ordered the additional 2 pillows I wanted. I was so happy! I will be ordering other style pillows in the same fabric as well as cushions for my chairs. In my quest to find the 1 fabric, I never found a place that had the fabric selection that Cushion Connection has. No reason to shop anywhere else for my outdoor pillow and cushion needs. So nice to have it all in one location verses going to dozens of stores and spending tons of time searching on line.
Rosie (verified owner) –
These were exactly as advertised and look great on our porch furniture!
cathy D (verified owner) –
The cushions match the chair pads we previously ordered. Coordinates nicely and huge selection.
Anonymous (verified owner) –
As pictured, comfortable, would order again.
Doreen Arthur (verified owner) –
These pillows are beautifully made and they were delivered on time. I’ve been looking for this fabric for a long time and it’s perfect with my Victorian settee.