How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Kathleen (verified owner) –
Love the cushion – was trying to find the right size and finally found this website! It’s perfect – comfy and good quality, lots of options to choose from.
Mike S (verified owner) –
Great quality. Fair price. Fits our4ft swing perfectly.
MEL (verified owner) –
I am very happy with fabric color and quality. Cushions were selected as replacement cushions for porch swing, using one cushion for seat and one for back making the swing very comfortable. I am happy with the look.
DeeDee (verified owner) –
I ordered this cushion to top an entryway bench used to store and put on shoes. There were a lot of color and fabric choices. The cushion is well made and looks great.
BUD (verified owner) –
1.ALL MY CUSHION ARE OUTSTANDING.
Jamie (verified owner) –
We are very pleased with the appearance and quality of the bench cushion we ordered. It arrived promptly and in perfect condition and appears to be well made.
BrooksieB (verified owner) –
This bench cushion is perfect! It dries quickly, looks great and is so comfortable. It arrived much faster than I anticipated. I am so happy with this product!
Betty Reeg (verified owner) –
Brenda Bordner (verified owner) –
I have ordered all my patio cushions from here and LOVE all of them. High quality that will last! Best place to order exactly what you want and in such a large variety of patterns. Delivery is always prompt. I ordered this cushion for my wooden swing and it fits perfectly!!!
Barbara Canizio (verified owner) –
I was very surprised to see the quality of this cushion. Worth evry dime! It looks beautiful and so far, is standing up to the weather!
Irma Alexander (verified owner) –
Fits perfect. Adds color & style to my patio.
Jo Bertone (verified owner) –
I was concerned that the size I ordered would not fit perfectly. I was wrong, it’s an exact fit to the bench I have. The fabric is sturdy and the cushion itself is very well made. Thank you.
Cindy Hillesheim (verified owner) –
Excellent on all accounts
Lucy Doty (verified owner) –
When you order a fabric from a photo, you are never quite sure the colors are true. The fabric was exactly what I had hoped for. It is pretty and the workmaship was great. If you are in a hurry for the product, find a time you have at least a month before you need it. It was worth the wait, but I did not comprehend that the products were individually made & not in stock and that it would be a while, although I think the website either said this or the customer service told me. Now I want a umbrella and seat cushions to match as soon as I can save up enough to order them!
Nancy Page (verified owner) –
The bench cushion was a quality product but needs to be a little thicker and needs edging(trim) along the front.
Sandra Markham (verified owner) –
Lynn (verified owner) –
It was exactly what I was hoping for…high quality!
leanne spicer (verified owner) –
Lynette Windsor (verified owner) –
I will get right to the point! This is absolutely the best cushion ever! I was able to custom order the size and the cover and both were perfect! I looked for weeks to find something local, but had no luck. All the other cushions were too short, wimpy with not enough padding, or plain ugly! My husband was skeptical that I could get what I wanted by ordering on-line. However, I read the reviews and decided I would send in my order. We both love the cushion. It is very well made and we couldn’t be happier. If I need any other cushions, you can bet I will order it from Cushion Connection. And, I have already told my friends.
priscilla (verified owner) –
I couldn’t find a bench cushion to match my outdoor chairs anywhere. I ordered my cushion not knowing quite what to expect, but it is perfect. Great product and service. Thanks!
Harold Neiderhoffer (verified owner) –
We ordered two cushions….couldn’t be more pleased with the products.
Charlene L Massie (verified owner) –
The bench cushion was exactly what I had been looking for! The workmanship is excellent and the wide choice of colors really sets you apart from the “box store” selections. It is the finishing touch to my outside entryway! Thanks so much!
Doug Clark (verified owner) –
Well made and delivered quickly.
Tracy Davis (verified owner) –
The bench cushion fitted beautifully and looks great. It was exactly as I thought.
Harold Neiderhoffer (verified owner) –
We were so pleased with the first cushion that was just what we wanted and arrived in 7 days that we ordered a second Order # 10036 on August 4th….WHICH HAS NOT AS YET ARRIVED.
Carolyn Houston (verified owner) –
Perfectly beautiful – both style and color. I had been searching for this color in this particular size for some time. I am bery happy with it.
Gipssy T. Lupin (verified owner) –
The cushion is not only comfortable but looks stunning on my new bench. The original fabric I chose was not in stock and I had to make a second choice, but the results are even better than my first choice. And the person I spoke to was so nice and understanding that it was a pleasure doing business with them.
Kathy R Baker (verified owner) –
I received the cushion after searching forever for the right size and it was marvelous!!!! The colors were perfect and the cushion fit the bench just right.
Anonymous (verified owner) –
I was delighted with the quality and the look of these cushions.
Richard Ludwig (verified owner) –
Very high quality, the fit was wonderful!!! Just does not get any better!!!
Amy Green (verified owner) –
I have not received my bench cushion!!!! Please contact me about why. It’s been over 6 weeks since the order was placed.
Anonymous (verified owner) –
It is a beutiful cushion —- but ever since we got it here in Chicago—- it has not stopped raining—– so we have never put it out or sat on it —–Bummer
Vickie Standifer (verified owner) –
Love, Love, Love it!! Great work!!
Roberta Nimmo (verified owner) –
the cushion arrived in great shape and was exactly as pictured on the website….it was exactly what I ordered and will work very well with the colors I am using on my porch…