How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from four to eight weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within two weeks. In the spring and summer months, cushions can take up to six weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Patricia Ann Micek (verified owner) –
The quality and fit are perfect and look fantastic. And, I might add, the customer service was excellent.
Bev (verified owner) –
I have been quite reluctant to order patio cushions fearing that I would not get the dimensions correct. Apparently I measured correctly; our new mango striped hinged cushions fit perfectly and are as described. Thank you, Cushion Connection, for the positive experience.
Jim F (verified owner) –
Good overall experienced. No surprises. Product was delivered on time. Cushion comfort and colors as advertised.
John Jay (verified owner) –
Cushions arrived quickly, considering that the summer season was near at hand and the factory was probably churning out many orders daily. Cushions are clearly designed with longevity in mind; fabrics are sturdily woven and filling is dense yet comfortable. Let the outdoor dining season begin…not to mention cocktails on the patio.
Don (verified owner) –
Even though it took 5 weeks to receive our order, we are happy with the cushion – supportive and comfortable. We’re a little worried about the quality since there are loose threads. We are still going to order more cushions for our other chairs. Customer service dept was responsive when we got concerned with the delayed shipping.
Nancy (verified owner) –
I am very pleased with the service and product we received rom Cushion Connection. I looked all over the internet for a company of quality and also somewhat quick delivery. I found them! Customer Service was very helpful and we are very pleased with the cushions we ordered. They were delivered much quicker than I expected. Thank you!
Karen (verified owner) –
Lovely cushions. Bright colors, well made, free shipping. Very pleased with my purchase.
Shelly (verified owner) –
I looked for a whole season for replacement cushions for my outdoor furniture and could not find the size I needed until I came upon Cushion Connection. Great selection of sizes and fabrics. The workmanship is great and they look wonderful. They should provide years of service.
Beth Ann (verified owner) –
Love these cushions! Very well made and very comfortable. I was able to pick this color to coordinate with my Sunbrella curtains by using the Sunbrella website. I shopped around and Cushion Connection definitely had a very competitive price. Thank you!
Jay Jay (verified owner) –
cushions received without damage and pleased with the quality of materials and color.I would definitely use this company again in the future.
C (verified owner) –
We ordered these AFTER getting a fabric sample. I would absolutely recommend getting a fabric sample; everyone’s devices show colors differently and you want to see the fabric where it will be.
Gabriella Trevino (verified owner) –
Everything about the product is great with one exception the packing of this large cushion. The shipping department stuffed the cushion in a box too small portions of the cushion was exposed. Then the shipping agent taped the box around the exposed cushion with only the thin plastic bag covering the exposed cushion and mailed it?!!!! Lucky for me and the company it was not damaged. Someone needs to review the shipping department.
Nancy (verified owner) –
Did extensive internet research and found the best prices on this site. Was lucky to find a fabric in the “specials” and “discontinued fabrics” section that I really liked and the price was excellent. Delivered promptly, well packaged. Very, very happy with my purchase.
Diane Hibbs (verified owner) –
I am very pleased with my purchase! These are very well made and I was pleasantly surprised when they arrived! They are very plump, and the fabric very nice.
stephanie (verified owner) –
very pleased…..quality fabric….thick cushions…nice size
Eric (verified owner) –
Great cushions that are attractive and comfortable. They don’t wow you on design, but they are made with quality construction and were the perfect price point for me. Other custom cushions would have been hundreds more.
Reed Larson (verified owner) –
I bought 3 large club cushions for an outdoor couch and they fit perfect. Easy to clean and have held up great to rain and sun.
Julie Gandy (verified owner) –
I love my new patio curshions. The fabric is durable, great color and the cushions fit nicely in the chairs and on the love seat. I would definitely buy from this vendor again in the future.
Marilyn (verified owner) –
Perfect. Exactly what I was looking for. Looks terrific on the chair.
Susan Sacco (verified owner) –
These cushions are beautiful. The color and texture of the fabric is very true to that shown online, however even more beautiful in person. We ordered only one to be sure we liked it….we loved it….so ordered 4 more. The construction makes them look just like the super expensive ones I’ve seen everywhere else. I especially like that the back and seat are attached…this will make it easier to take them inside for bad weather. Although it’s winter and there’s snow on the ground in my world, I can’t wait to put them out on my deck. They’re going to look super nice. I highly recommend these cushions.
Mitzi Heck (verified owner) –
Looked for a long time to find replacement cushions for a patio set I purchased from Kohl’s. These fit perfectly and were a great price for Sunbrella compared to other sites. They also have a nice thickness, hopefully they won’t lose any due to wear. Just put them out, so I can’t comment on how they hold up.
Dennis Jacobs (verified owner) –
I shopped around for months trying to find the best price and quality for my cushions. I finally found the cushion connection which had a good selection to choose from. We placed an order with the sunbrella material. We could not be happier with the color choice and the quality of the material and construction. And the price was reasonable. Will use this vendor again.
Vanda Livingston (verified owner) –
As before…excellent product and customer service.
Ronda Laxton (verified owner) –
I absolutely love my large club cushions. I was a little worried about the quality, fabric and cushion support I was getting from a online order especially since there are so many other option out there in stores. I found these custom cushions were not only cheeper than ones in store but were better built, and thicker than anything I could get around me. I love that they are custom and just to my liking and size so I didn’t have to buy something and make it work. I got just what I wanted. The fabric is durable, and very unique to me. Thank You I will use you again but I have a feeling it will be awhile since these cushions are so well made.
Nancy Werbach (verified owner) –
I had sunbrella cushions from when we lived in AZ but with all the rain in MN, we really needed to get cushions that were more waterproof. The Club Cushions made with Textilene fabric are perfect. We purchased the blue and white stripe and they are bright, well made and very waterproof. I am extremely satisfied and highly recommend them.
Heidi (verified owner) –
We are so happy with our outdoor cushions! They are true to size and very comfortable. I was very pleased with the quick responses to my questions and the fast turnaround time of my order. Thank you!
nancy (verified owner) –
great replacement for our antique redwood chair! well made
heidi (verified owner) –
beautiful. we love these cushions the colors are vibrant and the pattern placement on the cusion is perfectly straight.
Laurie Waters (verified owner) –
We are very satisfied with the cushions we received. However, we are even more satisfied with the excellent customer service we received from Susan! The fabric we originally selected was not available and she was very helpful in expediting our revised order in hopes of getting the delivery prior to a backyard party we had planned. Though they did not arrive on time, she was helpful in doing all she could to keep us informed. Based entirely on her performance, we will surely recommend your company to others!
g.m.oneil (verified owner) –
Look good, well made, quick turn around
Hope juber (verified owner) –
I love these! They arrived on time an look exactly as I had imagined. They are well constructed and beautiful.
Cathie Janssen (verified owner) –
Susan and all at Customer Service were so helpful keeping track of my order which needed to arrive before a very special party. I love my cushions – especially since I didn’t have to make them. The Sunbrella fabric and quality make are excellent. Thank you all so much for everything.
Thomas Dunseth (verified owner) –
We love our cushions! They are high quality and we found them to be exactly as expected.
Anonymous (verified owner) –
Excellent quality. It fit perfectly our chairs. it was delivered sooner than estimated.
Ivanna Matsuka (verified owner) –
Gail (verified owner) –
I bought 3 large club cushions to use on a 3-seat metal glider I inherited from my grandmother (it’s over 70 years old). It’s been repainted gloss black and the hot pink cushions fit perfectly! Could not find anything else to fit elsewhere. You have a great selection!
Lauren Wishart (verified owner) –
I am thrilled with our new cushions for our screened-in porch! They are beautiful and comfortable, although I had hoped the foam in the seats would be denser (hopefully the foam will hold up and not flatten out). But, the very best thing about our new purchase was the customer service we received from Cushion Connection! I had purchased cushions in the spring from a large department store. Within weeks of our purchase the foam in the seats was already flat and uncomfortable. I found Cushion Connection online, made my selection, and placed my order. My son was getting married, and we had several family members staying in our home, so I had hoped the cushions would be delivered prior to the wedding. When I placed the order, I was told it was their busy season and the cushions would not even ship for three weeks. I was disappointed, but understood. Imagine my delight when the cushions arrived the very next week…eight days after placing my order! I was thrilled, and my porch looked wonderful for our post wedding lunch.
Tina Pitt (verified owner) –
These are wonderfully made. The material is durable and pretty. The cushions fit my chairs beautifully. I will order from you again. Thank you.
Toni Quaresima (verified owner) –
I needed to replace my outdoor club chair cushions and wanted them to match to the Sunbrella cushions on our new dining patio chairs. I was able to get samples and got the exact match. I added the Navy edging for a bit more polish. They came out awesome! I would definitely recommend Cushion Source to family and friends. The only sight online that has tons of fabric selections and let’s you customs make your cushions. Prices are reasonable.
Mary Claire Danielson (verified owner) –
The fabric color is precisely as shown on the website; the quality seems superior. The cushion construction looks fabulous!!
Tracey Taylor (verified owner) –
I needed to replace some cushions and I found this company had the best sizes and prices by far. The cushions are thick, fit well and love the color!
Shayne Anthony (verified owner) –
The cushions are made very well and I like the thickness of them and the way they fit my chairs. The only complaint I have is that the material that I first picked out was no longer available. Other than that I will be ordering all of my cushions from this site.
Robin Freedlander (verified owner) –
They are perfect and fit the love seat just as the old ones did.
Brenda Lyn (verified owner) –
I am extremely pleased with the Sunbrella Large Club chair cushions that I ordered for my cast aluminum frame outdoor conversation set. The cushions are deep and comfortable. The Sunbrella fabric is not only durable but also attractive. The color fits perfectly with my decor. Best of all, I believe that Cushion Connection gave me the most value for my money of any other offers on the Internet! See if you can find Sunbrella 4-inch deep cushions for the same price–don’t think that you will!!! Thank you, Cushion Connection!
Anonymous (verified owner) –
The cushions were sized perfectly. They are thick, comfortable and well made. Wish I had more time to sit on them.
Lori Adams (verified owner) –
I love the cushion but did order wrong i thouhgt this was a bigger cushion.
Kathleen Flynn (verified owner) –
Frankly, I wasn’t sure about ordering outdoor cushions “on line”. However, when they arrived and I placed them on the furniture, I was pleasantly surprised. They look beautiful. I love the color. They fit perfectly. I couldn’t be happier. I certainly will tell my friends about your company. I was also very happy about the delivery. I was worried that such a large order would take much longer than it did.
Sarah (verified owner) –
They are amazing! They are so comfortable..very relaxing!! we have purchased the large club cushion and the chaise cushions couldnt be more happy! The customer service is AWESOMe..When I called to see when and if I could get the tracking number and ETA on delivery date..they were so helpful and nice..and they told me three weeks later then when I got them! SO that was a nice surpirse..but I am in retail and I am all about loving companies that have great customer serivce that what makes me want to spend money with them more..so if you are looking for cushions..you are at the right place..you might think they are a little high price but remember you wont think twice…they are awesome!