How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from four to eight weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within two weeks. In the spring and summer months, cushions can take up to six weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
K (verified owner) –
Cushions are a little pricey but overall very nice.
Deborah (verified owner) –
It took longer than I expected to receive but I am pleased with the quality. Time will tell how durable they are.
Great Scot (verified owner) –
I own numerous vintage Russell Woodard fiberglass outdoor furniture pieces and have had a terrible time finding a quality cushion that will fit all of the different pieces. Cushion Connection has been the answer. Great quality and a size to fit every piece. I couldn’t be more satisfied.
Kathy (verified owner) –
Received my 4 “Perfect” hinged chair cushions within 2 weeks of my order. They were exactly as ordered and were reversible where my original cushions were not!
Anonymous (verified owner) –
The cushions were beautiful and so comfortable. I highly recommend your products.
Mark McBride (verified owner) –
Cushions were the wrong size. The color and quality of them was great, but the experience with the company “Cushion Connection” was poor at best. They boast about customer satisfaction being important to them, but Buyer Beware. Satisfied or not the product is yours once purchased. We wanted to exchange them for a different size, but were quickly told they had no refund or exchange program. I’d highly are commend finding another cushion supplier.
Rosemary Borden (verified owner) –
This is my second time ordering 9 replacement cushions from you and again I am thrilled. Great quality, price and service. I Thank you.
K. Campbell (verified owner) –
The cushions shipped much earlier than expected. The quality is top drawer! I will order from here again.
Marilyn Gragnolati (verified owner) –
Beautiful fabric, just what I was looking for, and well constructed. The cushions fit my chairs perfectly.
roy smith (verified owner) –
I am very happy with my replacement cushions. They are well made, priced affordably, and arrived quickly. I would definitely order from this company again!
K Smith (verified owner) –
The cushion came slightly earlier than anticipated and is exactly as described. I will be getting additional cushions as my experience in dealing with the company was very positive
James Hilton (verified owner) –
I love this cushion. I ordered this one to see how we liked the cushion, I have since ordered 4 more. The cushion looks good and is very comfortable. Thanks
Sheryl H (verified owner) –
I was pleasantly surprised when I opened the package to see how THICK and CUSHIONY these cushions were! Wow, they are 5x thicker than the ones they replaced! Beautiful pattern too. Colors very bright and vibrant. Great quality. Highly recommend. My friends and family all comment on them when they come over.
J Gray (verified owner) –
Very comfortable. Arrived quickly.
Sean Casey (verified owner) –
Beautiful full and comfortable cushions. Not like the cheap thin cushions offered by mass merchants.
OJL (verified owner) –
Lori Adams (verified owner) –
I really love my cushions and will reorder in the future.
Donna Reynolds (verified owner) –
The cushions a super comfortable.
claudia (verified owner) –
love the cushions, great quality