How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
barbara (verified owner) –
Very pleased with the product. Ordered one to examine the fit for the chaise lounge. Will now order 5 more.
Deborah (verified owner) –
Pleased with the quality. I’m hoping they will stand the test of time as far as fade resistance and durability.
Keg (verified owner) –
I received my cushion yesterday and am astounded by the quality. The fabric, the amount of padding, the workmanship and the fit are better than the original cushion that came with my top of the line chaise lounge chair. I immediately put it on, laid down in the sun and could not believe how comfortable it was. Will order another cushion for a wicker couch. So glad I found this company and will tell others about it.
Indiana Customer (verified owner) –
Just received our cushions today and they look great. Too cold to put them on the chaise lounges, but definitely looking forward to doing so. They look and feel better than anything we saw in the stores.
Plano customer (verified owner) –
Although it took almost a month to get the cushions (they had to manufacture them after ordering) the result is outstanding. Really good fit and great look and quality. Should last a long time. I still don’t think you should charge the credit card weeks before shipping…
M (verified owner) –
I was very pleased and satisfied with my 80′ cartridge large chaise cushion. It was everything that I wanted and the quality is outstanding. The color matched my other cushions in our porch. the lady on the phone when I placed my order was so kind and helpful. I would highly recommend this company.
JBR (verified owner) –
I ordered a replacement cushion for my chaise lounge and was very pleased with the results. The fabric selection was generous and the end product very good. I had been looking for over two years!
Jessica Valdes (verified owner) –
High quality cushions with vibrant color print. They are quite thick and comfortable
Elaine and Leo Kowaleski (verified owner) –
I ordered a large chaise cushion for a vintage lounge chair I just received. I could not find a cushion long enough in any local stores. I was please to find this one. Great assortment of fabrics to choose from. It arrived well packaged and in perfect condition. It fits the chair perfectly, nice fabric and oh so comfortable!
Bill (verified owner) –
Superb craftsmanship. Exact corners, strong seams….just great work….well worth the money, Highly recommended.
Yvonne Wagner (verified owner) –
I ordered 2 large #3380 chaise cushions from Cushion Connection after returning 2 disappointing ones from another manufacturer. These were beefy with thick foam and the cushion Sunbrella fabric was tight – no wrinkled edges. Great product. They are really comfortable and fit the chairs perfectly. Customer service helped me determine which was the best choice regarding the size. Very happy with this product; would recommend Cushion Connection any time.
Robin Wurzel (verified owner) –
I was very nervous ordering such an expensive product without seeing it. But was very pleased with the quality of the product when it arrived. The cushions were an inch narrower than I expected so I called the company and spoke with customer service. Their explanation was the cushions may be overstuffed causing the depth of the cushions to be deeper and the width narrower. After putting me on hold, the owner of the company responded to me by offering to do whatever I wanted to make the product to my satisfaction. I choose to keep the cushions thinking they may flatten over time. However, the cushions are the most comfortable cushions as is. After a recent party, I had many complements on the cushions and requests for the company information. I would order from them again when/if necessary.
jenna r (verified owner) –
Great quality – love the sunbrella fabric color I chose. Order came as expected. Website not very consumer friendly compared to others I visited, but overall I am very happy!
Kim Kingsfield (verified owner) –
I am very happy with the cushions I ordered. They are beautiful and fit perfectly.
Jane Farady (verified owner) –
The quality exceeded my expectation and the turn around time was remarkably fast.
Anonymous (verified owner) –
We are very, very pleased with the quality of the cushions we ordered. The quality is top of the line. We would not hesitate to purchase from this company again. In fact, we will be placing another order in the Spring.
Claudia (verified owner) –
Can’t think of a thing that wasn’t a 5 star about this experience. Great people. Great customer service. Quality workmanship. Beautiful fabric. Fast delivery. They made it easy. What’s not to like?