How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Marybeth (verified owner) –
I searched far and wide for cushions for my older Wicker furniture set. I was never able to find the correct sizes and then my husband found Cushion Connection!! Wow, there were so many choices of good looking fabrics to pick from! The prices were very reasonable as well! I will be recommending Cushion Connection to anyone I know that is looking for excellent cushions at reasonable prices. Thank you!!
Willie (verified owner) –
Easy ordering and huge fabric selection. Took longer than expected, but once delivered, they were really nice.
Marilee (verified owner) –
I purchased 1 cushion to ensure it was the correct size- it fit perfectly. Amazingly the fabric, fit, and quality were identical to my original cushions. I immediately ordered 5 more cushions to complete my set. I highly recommend this company.
Kathy (verified owner) –
Cushion quality is top notch and the colors are vibrant and ‘pop’. Grace was wonderful when I called to check on my delivery date. She was pleasant and able to provide me with accurate information. Many thanks to all involved in the fabrication of my order.
Jan H. (verified owner) –
We were having a tough time finding cushions that had a high back (45″) and were thick enough to withstand years of use in our California backyard. Then we found Cushion Connection. When we received the cushions, we were very pleased with the quality, style and look of our new cushions from Cushion Connection. In fact, we’re ordering more the rest of our patio chairs.
SunnyTucson (verified owner) –
I picked a Sunbrella striped material for my chairs and the color is so vibrant and cheerful. My old cushions were not thick enough so we ordered 5″ thick seats and we now sit perfectly up to the table. I have several size outdoor throw pillows made as well and I am very impressed with everything.
Catherine Gira (verified owner) –
Excellent workmanship, excellent fabric. Timely delivery. Extremely helpful personnel in determining my options. Very sastisfid.
Marie Kerwin (verified owner) –
The Dupione Galaxy material by Sunbrella is phenomenally beautiful material and well worth the extra amount you charge for it. The cushions are well made and the stuffing seems adequate at this time. I will know more as time goes on as to how the stuffing fares over time. The one thing I wish I had better understood before I purchased was exactly how the seam in the cushion would affect the overall fit on the chair. I was counting on the back cushion sitting on TOP of the bottom cushion so I subtracted inches from the height to account for it. That’s not how they are made so I shouldn’t have done that. It’s more of a bend with a seam than one on top of the other. I made it work and they are gorgeous. I wish the ties were Velcro so they could hide better. The ties dangle and I wish they didn’t.
rae lapides (verified owner) –
I looked all over the web and finally settled on ordering two cushions from the cushion connection. I ordered the 3106 High back dining cushion. They were to be a gift for fathers day and I wanted them to be perfect. The cushions came and were of high quality and the correct color. My husband was thrilled with the cushions and impressed by their thickness and comfort and quality.
Anonymous (verified owner) –
Great value for high quality cushions. Very happy withproduct andiwouldrecommend you To anyone!
Anonymous (verified owner) –
We are very pleased with our cushions.
Jean McGuire (verified owner) –
Love the color. Fits chairs perfectly.
Denise Richardson (verified owner) –
Cushions are very high quality , look great , fit perfectly and arrived on time!
Dee (verified owner) –
Ordered these cushions for wicker chairs. Fabric is beautiful. Cushions fit perfectly. Pleased that I could customize cushions without tufting or tie backs. Order filled promptly. So happy that I placed an additional order for patio dining chair cushions.
Ann Godsey (verified owner) –
I purchased an entire patio set ….replaced an old one that was damaged in a hail storm…every bit of the replacement cushions are well made and a bargain for the quality of fabric used…
Sukie (verified owner) –
It was exactly what we were looking for. I actually had been looking for months and nothing in stores or on-line caught my eye. The fabric pattern blended in perfectly with our other cushions and the padding is very comfortable.