How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
bradleybishop (verified owner) –
Great cushion. the fabric is very soft to the touch and comfortable. We choose a bright stripe fabric and it really brightens up the patio. very substantial cushion that is comfortable to sit in for a long period. Fit was spot on . Very happy with the purchase.
Crash (verified owner) –
We purchased two of these high back cushions in Sunbrella fabric for our outside patio. We are so happy with our choice! The 4″ depth is very comfortable to sit on. The Sunbrella fabric is stain resistant and resists fading. They look gorgeous. We are so thrilled, we plan to buy more. Thank you Cushion Connection!
Rich (verified owner) –
Cushions were the right size. Very comfortable and well made. Can tell the filling will not mat down like the cheap ones out there. We can now enjoy our sunroom in comfort and style.
Denise ayers (verified owner) –
The cushions arrived ahead of schedule, so that was a nice surprise! They are what I ordered
Carl Bruer (verified owner) –
The cushions both in color and fit are great. I would recommend the product instead of the big box store cushions.
Lourdes Shoaf (verified owner) –
Very fluffy and comfortable replacement cushions.
Anonymous (verified owner) –
My experience was very good. I was impressed by the large number of Sunbrella and Outdura acrylic fabrics you carry (a must here in Colorado). All the people at Cushion Connection were friendly, knowledgeable, and went the extra mile to answer my questions about a particular print fabric which was discontinued. My cushions arrived within the stated timeframe. The fabric color matched the sample and looks great on my patio. Cushion stitching and construction looks great; they are very comfortable. My only concern is that I ordered a solid marine blue color and it is collecting and showing every bit of “lint” (like black pants tend to do…). This isn’t your fault, it is mine for deciding that a solid color would “do”, when I really wanted the camouflage properties of that Outdura print…
JUDY LUBECK (verified owner) –
I HAD AN OLDER SET OF TROPITONE HIGH BACK DINING CHAIRS THAT NEEDED CUSHIONS REPLACED. AFTER CALLING TROPITONE AND FINDING OUT THEIR PRICE WAS OVER THE TOP, I STARTED RESEARCHING. I’M SO GLAD I FOUND CUSHION CONNECTION AND COULDN’T BE MORE PLEASED WITH THE END RESULT. THEY CARRIED A LARGE SELECTION OF SUNBRELLA FABRICS AND, AS LUCK WOULD HAVE IT, HAPPENED TO CARRY A COORDINATING FABRIC TO SOME NEWER OW LEE FURNITURE WE HAVE. THE SALES PEOPLE WERE MOST HELPFUL AND FOR A SMALL DEPOSIT EVEN SHIPPED A SAMPLE CUSHION TO MAKE SURE IT WOULD WORK WITH MY CHAIRS. YOU WON’T BE DISAPPOINTED IN THE QUALITY, WORKMANSHIP AND PADDING USED ARE EXCELLENT! AS FOR PRICE, THEY ARE COMPETITIVE WITH THE UPPER END THAT MAJOR CHAINS OFFER AND FABRIC/PADDING & QUALITY ARE WAY ABOVE ANYTHING I’VE SEEN IN THE STORES.
Carol Hall (verified owner) –
Couldn’t be any better. Thank you.
Hazel Rudich (verified owner) –
Excellent customer service. Beautiful fabric. Cushions very comfortable. Another accolade is cushions arrived within 8 days of order. Just ordered additional cushions for chaises.
Sheila Lyons (verified owner) –
So far we are loving the new cushions from Cushion Connection. The colors are true to those pictured on the internet which is great. We haven’t had them long enough to know how well they will hold up to our intense sun here on the CA Central Coast but our expectations are good. They fit well. We were extremely happy to find Cushion Connection and their wide variety of cushions and fabrics.
Kathleen Bean (verified owner) –
I will not see the cushions until I return to Arizona in January..
Sheri Barber (verified owner) –
Give me some time with them and I will let you know how they last. They LOOK beautiful, true to color swatch, fit chairs and body well!
Deborah Warrick (verified owner) –
I love my new cushions! The fabric was perfect. I would order again from Cushion Connection and will recommend them to my friends.
Joseph Flanagan (verified owner) –
We have only had the cushions for a month so cannot comment on durabilility. I purchased the cushions for a glider and not chairs because they were the exact size I required to fit the glider. The color was as described , they are very comfortable and size was exactly as described and fit perfectly. I would recommend them highly for anyone looking for replacement cushions. I had looked at having them made locally but the price was prohibitive in that I could have purchased a new glider for almost the same price.
Anonymous (verified owner) –
These were very nice and well worth the moey.
Anonymous (verified owner) –
The fit is perfect and the color is just what we wanted. They are a little stiff, but I am sure that is because they are new – still very comfortable. Very satisfied with the purchase, it looks like we have new furniture on our deck.
enstrom (verified owner) –
Cushion was a little stiff but may wear in over time, not sure.
celia mcclintock (verified owner) –
BEAUTIFUL! Quality +, fits chairs perfectly. Took 4 weeks to receive order, but well worth the wait!
Lisa Perkins (verified owner) –
Very nice. Very pleased with the quality and the service. Thanks!