How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Jane D (verified owner) –
Fit was perfect, we love them! I’ll definitely be ordering more!
Nick (verified owner) –
Ordered on 5 July; billed me on 6 July; product finally arrived on 30 July. I looked everywhere for a Subrella pad that was 39″ x 19″ x 2-3″ thick and this was the closest I could find. Advertised at 39.5″ W x 18.5″ D x 2″ H. H = 2.5″ which is OK, but barely 39″ W and 18″ D. Excellent quality and looks great but disappointed that it’s a little small.
SteveE (verified owner) –
Cushion Connection seemed to be the only outlet that offered what we wanted, in the sort-of unusual size. The cushion is of excellent quality. Thanks!
Judy (verified owner) –
Just received my new cushion and I’m so happy. It’s well made, the fabric I selected is exactly what I wanted, and I couldn’t be more pleased! I received emails updating me on the order and shipment so I didn’t have to worry when I would receive. Thank You! I’m so glad I got this cushion!!!!
Joe Urban (verified owner) –
Cushion appears well made. Color matched the sample shown on their web site. Since cushions are hand made, it would be nice to be able to order custom size for the same price as the canned cushions.
Joan Wilkins (verified owner) –
My title states it all. Hundreds of fabrics to choose from and the service is very prompt and efficient. I have some cushions to be replaced next season and I will definitely choose Cushion Connect again. Prices are very fair too!!
CCA (verified owner) –
I bought one of these cushions for the seat on my wrought iron 2-person glider. After I got it, I realized that I could purchase a second to use for the backrest. The 2 cushions fit perfectly together and I could not be happier with the quality.
Mary Ann (verified owner) –
Works great. Fit was perfect. Cats and kids love it.
Mary (verified owner) –
I ordered one for the one glider and when I saw the quality, I ordered another for our second glider. Have had them for a year now and the cushions are still nice and firm. The fabric (Fly Away with ladybugs and dragonflies) hasn’t faded one bit and looks like brand new. Very happy with purchase.
Mary (verified owner) –
I ordered this in the “Fly Away” fabric (with ladybugs and dragonflies–SO CUTE and UNIQUE!). I’ve had them for a year now and they have held up beautifully through hail, wind, snow, sun, and rain. PERFECT.
M. S. Spoon (verified owner) –
Good quality and very reasonable price. It was exactly as described. I am very pleased.
Anonymous (verified owner) –
My settee pad turned out perfect. I had bought some chair pads at Costco and needed to find a settee pad to match and Cushion Connection was able to match the color and the price was right!
Angela Pezzullo (verified owner) –
Was a little dissapointed with the color but the size was perfect.
Mary (verified owner) –
I’ve ordered four settee pads. One was from Christy Sports that took a week longer to arrive than the one that had to be made from scratch by cushionconnection.com. Although Christy Sports indicated that there was another settee in stock, after THREE weeks had gone by, they left a message saying that the order could not be fulfilled By that time, I had already received the third pad from cushionconnection and had to order the fourth. The material was exactly what I wanted, plus durable. The shipping was twice as fast as Christy Sports. I’m very happy with the purchases and will definitely do business with cushionconnection.com again.
Debbie Maxfield (verified owner) –
Amazing Service!!! I was pleased with the time it took to get the pad the qualiity of the fabric and sewing job. I have two chase lounge cushions that I need in the future & will be a return customer for sure. I am very 100% satisfied with everything regarding this order & thank you.
Arthur J Dean (verified owner) –
Everything with my order has been good so far. I wish that the settee pads had zippers so that water could be drained off easily.
Kitty Walker (verified owner) –
I was very happy with my cushions – they fit perfectly and are very attractive! I had just about given up finding pads with this smaller measurement and was resigned to ordering custom made, so it was great to find these.