How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Suzanne (verified owner) –
These are beautiful… worth every penny. I highly recommend.
charles (verified owner) –
Very well made and great color.
jennifer peterson (verified owner) –
Price cheaper than Target and I got to customize them. Amazing customer service and LOVE the product. I will for sure buy from them again.
Yasmin Davis (verified owner) –
Received the pillow on a timely manner and was very pleased with the quality of the product. Its vibrant colors, waterproof quality and over sized measurement make it a perfect accessory for outdoor furniture!
Brian (verified owner) –
Product shiped as promised. Good quality materials and workmanship. I woud certainly purchase from them again.
Stacy Healy (verified owner) –
I’m a return customer & will continue to tell friends. The pillows (5) are grouped together & look spectacular on our outdoor daybed. The stripes on the pillows are all lined up just like I had requested! I was pleased to have had some fabric samples sent to make the best choice & the wait time was minimal. Thank you again for delivering a very well-made product.
Nadine Hackman (verified owner) –
Great size for leaning back against the arms of our swing without thaving the pillow slide through the arms and prevent swinging! Glad I got Sunbrella fabric because swing is under a tree and rain washes off “presents” from birds. Incredibly soft and fluffy.
Holly Bailey (verified owner) –
The fabric works perfectly with the outdoor cushions I bought last year. Now my sofa is complete, comfy and ready for summer. There was no fading, the cushions and pillows hold up very well every year and look fabulous.