How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Patricia Ann Micek (verified owner) –
Ordered three (3) lumbar cushions in a stripe to complement the other chaise lounge, club cushions, and ottoman’s solid color. All three colors are true to the sample provided. Again, great customer service.
Jackieb (verified owner) –
I ordered these along with matching seat cushions. Both are well made, comfortable and fit perfectly. I would recommend them to anyone.
Beth Ann (verified owner) –
Great pillow and love the selection of Sunbrella fabrics. Price is right as well. 🙂
Anonymous (verified owner) –
matched my chaise lounge and blended in with the set perfectly
Jo Ann Klein (verified owner) –
We were thrilled with all of the items we purchased from Cushion Connection, including this large throw pillow, which we have on our wrought iron chaise lounge with a matching cushion. It’s been so comfortable behind our backs that we easily fall asleep while we are relaxing on our porch!
Nancy Page (verified owner) –
Sean Casey (verified owner) –
Full and firm. Beautiful addition to the cushions.
Debra (verified owner) –
I ordered pillows to match my new patio furniture. The ordering process was simple and quick. The color is a perfect match and the pillows are much softer and more comfortable than the outdoor pillows I bought from a big box store. I will order more pillows in the future!
Yonnie Sims (verified owner) –
Great people to work with. Items was great. Great shipping time. Overall very pleased. Just wish had more sizes.
Kathy Nutt (verified owner) –
This review applies to all of the items purchased. They look great and appear to be very well made. I have already referred two people to you.