How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Diane (verified owner) –
Excellent experience- From the ease of ordering swatches to the delivery of product. High quality – well made- beautiful fabric! Will order again.
Dallby (verified owner) –
Very good quality and fast service
Jim (verified owner) –
I ordered the high back cushions because their dimensions were one of the few I found online that matched my high back patio chairs perfectly. The quality has been excellent and they are performing beautifully
Gerry Dwyer (verified owner) –
When my wife and I purchased our second home 25 years ago we splurged on an expensive patio set. The last few years the original cushions really started to show their age until finally I was able to find suitable replacements. Placed the order in early June and had them in 3 weeks as promised. Had a couple of recent get together’s and got plenty of compliments on the quality, fit and comfort. I’m very happy overall, had a few mishaps with food and drink ending up on them but went back to the web site and used their cleaning instructions, they cleaned up well. I recommend this company to whomever needs replacement cushions.
Steve & Liz (verified owner) –
We were looking for new cushions for our older but very nice patio chairs, and had been unable to find anything that would fit the dimensions at any retail outlet, include patio and pool stores. As a last resort, I searched on the internet and found the Cushion Connection. They offered a wide range of fabric choices and styles, and just the right dimensioned cushions for our chairs. The cushions arrived as promised and are a perfect fit. And they look beautiful! We are very happy with them, they add a lot to our deck.
D. Henderson (verified owner) –
Really nice, and a great selection of colors! I looked everywhere for a high back cushion in Forest Green. None to be found, except at much higher prices. These are comfortable, resist fading, and are just the right size. Thanks!
Barb Young (verified owner) –
The color and fit are a perfect match and the 2″ thickness is just right and very comfortable on our teak chairs. However, since there is only a strap holding the cushion to the back of the chair, the seat slips a bit when you sit down. We’ve had to cut out some thin rug pads to put under the seat to hold them in place. Also, do not allow these to stay out in the rain! We had an unexpected downpour and the cushions soaked up a ton of water and it took us forever to get them dried out. We had wet butts for days.
Marianne (verified owner) –
I am very happy with the quality of the cushion as well as the comfort.
Barbara Serowski (verified owner) –
This is the first time we ordered from Cushion Connection and we are very satisfied with the cushions, they are exactly as described. They have a very large selection of colors and fabrics. We would highly recomend the company.
Anonymous (verified owner) –
The fabric and cushion is beautiful. My cushions arrived in what seemed to have been a very short time for a custom order. I was looking for a cushion that wasn’t quite so thick (less than 4in) but still provided comfort and support – this cushion fits the bill perfectly.