How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from four to eight weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within two weeks. In the spring and summer months, cushions can take up to six weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Pam (verified owner) –
These are well-made and perfectly sized cushions. Thanks!
under the tree bench sitter (verified owner) –
Attractive sturdy cushion. The colors are more vibrant than pictured. Plan to order one for our other bench. Wish more sizes were available.
gw (verified owner) –
I ordered about one month ago and called this Tuesday to ck on it. Was told it was completed on Friday but they couldn’t see it had shipped and would ck ont. I called back the next day and found out my order had been shipped to CA ( I live in TEx as) and that Fed-x was picking up the next day and shipping directly from CA. Both employees I spoke to could not have been nicer or more helpful but I have to say I was surprised it when I found out package was shipped ground instead of air. Giving 4 stars only because they could have created a “raving fan” customer if they had sent by air so I would have had it 5 days earlier-again-customer service reps were top notch.
Anonymous (verified owner) –
These turned out wonderful for us. We had cushions for our chairs in the color Spa and specified this for the cushions and they matched exactly. Our order of four fit our L-shaped bench to a T even though they were not a custom size. THANK YOU!
Colleen Butt (verified owner) –
Love the cushions and delivery was quick. We couldn’t be happier