How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Diane Hogan (verified owner) –
I like the cushions! They are thick, and the fabric is nice. BUT, for the money, they should have had zippers.
Marla Campbell (verified owner) –
The material is beautiful and the cushion seems well made. I was disappointed that 1. It’s rather thin — I was expecting a thicker cushion for sitting and 2. It’s about 1/2″ to short (depth — front to back) for my setee.
Ruth McGlothlin (verified owner) –
Great product. I was very pleased with it. It fits perfect and looks great.
Lynn Daugherty-Schuldt (verified owner) –
GORGEOUS…..truly well made and fit my wicker setee perfectly! Hoping the sunbrella fabric will hold up as described. Time will tell. Thank you.
Deborah Weber (verified owner) –
Exactly as represented on website. Looks fabulous on my front porch. Very comfortable
Elizabeth Trendel (verified owner) –
I was delighted with Cushion Connections ease of ordering, fabric selections (getting samples was very helpful) and finished product. And the value, shipping was included!!! In stores, I could not find correct size replacemment cushions to fit my furniture.
Carol Badgett (verified owner) –
I LOVE it & I didn’t have to go through a 3rd party!
Joani Robson (verified owner) –
Product as pictured online, comfortable and fits perfectly as though it was custom made.
Maureen J Kunak (verified owner) –
Judy Laskey (verified owner) –
I am very happy with my Wicker Setee Pad I ordered. It is exactly what I was expecting. The shipping was very timely too! Thanks.
Christine Johnson (verified owner) –
Beautiful, bright, perfect!
Mercy Garcia (verified owner) –
I loved the cushions and they were delivered faster then what was scheduled. I am very pleased with the out come… I will defintely order from there again.
Anonymous (verified owner) –
I bought this pad for a setee I had gotten. The quality and materials are exactly as expected. Since it is custom made, it took a little longer to get, but it was worth the wait.
jackie smith (verified owner) –
I am very happy with these settee pads. They came quickly and were exactly as ordered. I will definitely shop with you again.
Sandy Yoder (verified owner) –
I was pleased with both the quality and the color – we picked the perfect blue that matches the rug in the sun room. Well worth the cost!