How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Lauri S (verified owner) –
Love the choice of patterns and the quality is excellent!
Kimberly May (verified owner) –
I have replaced my cushions every two seasons because they didn’t hold up to our Massachusetts weather. Based on many positive reviews, I decided to purchase from Cushion Connection. I love the many fabric choices and the fabric is very high quality. I’ve received many compliments on these cushions and will be ordering more for my pool furniture.
Mary (verified owner) –
Cushions themselves are gorgeous, but the first set of 4 came without the extra foot ties that we ordered. While I would have preferred not to have to deal with this, the company handled the issue promptly and with no fuss. I received a new, correct, set in a matter of a few days, and they also emailed me a FedEx label I could use to return the original ones. The cushions fit my chairs perfectly and look and feel great!
Nancy Werbach (verified owner) –
We replaced our Sunbrella cushions for our outdoor patio set because they were always wet — here in Minnesota. We ordered 6 high back cushions with tight weave fabric for our dining chairs as well as replacements for our sofa and love seat last summer. A mouse damaged one cushion so we just replaced it. We love these cushions. They are truly waterproof. Going into the second summer they still look like new. Great product that I highly recommendM
Danielle Smith (verified owner) –
Again, loved the fact you provided compatible fabrics, so we ordered a striped umbrella with paisley seat cushions. The cushions are well made, the fabric appears to be durable and of high quality, and the cushions are the dimensions we ordered. While we’ve only been able to set up the patio set on two occasions – after all, this is Wisconsin — it looks wonderful. Can’t wait to use the entire set on a daily basis.
CCA (verified owner) –
I ordered 4 of these cushions for my wrought iron patio set. They fit perfectly, they held up beautifully and the price could not be beat (I searched many places). So when I got 2 extra chairs, I ordered 2 more of thes cushions.
Anonymous (verified owner) –
Absolutely perfect fit – great quality – love them!