How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Phil (verified owner) –
Cushion connection makes a great product. I left a full review under the seat (3208) and Chaise (3201). Everything came out just like we hope it would. Have no doubts about this company, they are the real deal!
JAMES B PLATT (verified owner) –
AS I HAVE TOLD MIKE D, ALL YOUR PRODUCTS ARE FIRST RATE. EVEN THOUGH YOU CHARGE MORE THAN MOST OF THE REST, IT IS WORTH IT TO HAVE A GREAT LONG LASTING PRODUCT PEOVIDED WITH GREAT SERVICE.
Claudia (verified owner) –
Can’t think of a thing that wasn’t a 5 star about this experience. Great people. Great customer service. Quality workmanship. Beautiful fabric. Fast delivery. They made it easy. What’s not to like?
Jodonna Harbor (verified owner) –
These went perfectly with the other cushions ordered. Workmanship and fabric were just what we wanted.