How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Steve Shapiro –
The cushions fit our chairs. Our only complaint is that a thicker cushion for the size we needed was not available.
Barb (verified owner) –
The cushions were exactly what I wanted. I couldn’t find them anywhere and saw that these cushions are made to order. Love them. Now I need a matching cushion for a bench. Will not hesitate to order.
Cushion reviewer (verified owner) –
I ordered a few swatches and one cushion for starters for my 10 bistro style chairs. Was very happy with the cushion, swatches, and the ability to order additional fabric. I am about to order the other cushions, to have a full set.
L bishop (verified owner) –
Cushions were made well and I received them quickly.
Ghislaine Gargaro (verified owner) –
Great! Fast service and very good quality/ Nice colors and comfortable. I will order again from this industry.
Geneva Oginsky (verified owner) –
The size and color was just as I ordered. It matched everything in my sunroom,as I wanted.They have a great selection,I would reorder when I need something.
Linda Hardy (verified owner) –
I am very satisfied with all the products from Cushion Connection. The fabric is wonderful – doesn’t fade; and the cushions are extremely well made. I would most definitely recommend this company to anyone needing outdoor (or indoor) cushions.
Roseanne (verified owner) –
I wish it was thicker.
Camille Acquanita (verified owner) –
I can’t express to you enough about the great service I received from your company. I had ordered the wrong items at first and Diane in Customer Service was on the ball thinking I might not want 6 yds of material. What I thought I ordered was 6 chair pads and I didn’t do the ordering correctly over the internet. She was great – directed me to the right link and I ordered and it was 3-4 days later that I received my beautiful pads for my deck chairs to match my lounge pads I had ordered last year. What service!!! I was so pleased. In fact I called when I received my order and spoke to her directly to thank her for her insight. She went above and behind her job. Will definitely recommend your company (in fact I have already) to my friends and family. I always like to let a company know when they do a great job and yours did. Keep up the good work!
Wendie Grossman (verified owner) –
perfect size for bar stools- I had to add tie downs to the front so they wouldn’t wiggle off the chair….otherwise, they were great
Ellen Knock (verified owner) –
This was my first purchase from this company. I was very pleased with the turnaround time of making the custom cushions, to the delivery to my door. Excellent product! I am very, very pleased with the quality of the items. I am amazed with the speedy shipping! I will definitely order from them again. I highly recommend this company without reservation.
John Holman (verified owner) –
Product was fairly priced, lead time was acceptable (in fact was shiped a few days before promised), and product quality looks great. Cushion Connection would be our first choice in the future.