How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at firstname.lastname@example.org. Emails are likely to receive a quicker response than phone messages.
Jo-Ann (verified owner) –
You can not get a more varied selection of outdoor fabrics anywhere else. They responded to my questions quickly. All my items came packaged with care. I will do business with this company ahain. You are a 5 star company. No regrets ever.
Jane (verified owner) –
I was so excited to find JUST WHAT I NEED. The very slight curve at the back of the cushion fits perfectly into the back of my chair. Selection of colors in Sunbrella is way more than I’ve seen anywhere. I will definitely use Cushion Connection again. Thanks.
Beth J. (verified owner) –
I’ve bought chair cushions elsewhere at lower prices and thought they were okay. They lasted a few years. But these are so much better made, thicker, more comfortable. They look like we will have them for a long time, and enjoy the time around our table on the deck that much more.
Carol Churi (verified owner) –
Great product and service. Called customer service and they were able to help me with the proper size of the cushion. Also sent great swatches which helped me to choose the best pattern for our screened-in porch. Will order from this company again.
Diane Maxwell (verified owner) –
I have ordered several times from this company. The cushions are always perfect. Great workmanship and the cushions hold up well.
Sue Collins (verified owner) –
Seat pads are better than expected! Great quality and fabric colors are a super match to my deck furniture. I have just ordered 2 more for additional wicker chairs on my deck.
Brett (verified owner) –
The cushions were as advertized from the point of view of size, quality, etc. However, it would have been more impressive if the fabric had been laid out evenly on the cushions so that the stripes were symmetrical (and not beginning and ending at random along the edges). It would also have been nice if the ties which we paid extra for, were all the same color, rather than most white but then some blue because that’s just what was left of the blue and white fabric.
Carole Kocian (verified owner) –
Perfect cushions for the scale of the chairs I bought. Good water-resistant material and great constructionl
Anonymous (verified owner) –
They fit our chairs well, and the colors look great. Colors seem to match what was on the website.