All cushions are warranted for 1 year normal use. We will issue UPS call tags to simplify any return or repair.
Every order is made custom to your fabric and style that you choose. If there is a problem with an order you have placed pleas email or call our toll free number so that we can rectify and problem before we put into production. There is no cancellations once product has started production.
You must make sure you are ordering the correct size cushions so make sure you measure your furniture and/or your existing cushions, preferably both.
Also make sure you are aware of the fabric(s) you choose. Most of the fabric pictures are digital high resolution. Remember that settings on your monitor may affect the actual color of the fabric.
Please contact us with any questions or concerns. We are here to help you be a satisfied customer.