7.5 Ft. Fiber Tek Crank Lift Umbrella
How thick are your umbrella poles?
Umbrella poles are 1.5 inches in thickness and fit in most tables.
Can I buy just the umbrella cover?
Umbrella "skins," or covers, cannot be sold separately.
Can I get an umbrella to match my cushions?
Yes you can. All of the fabrics that we offer for cushions are also available for curtains and most umbrellas. The only umbrellas that are not available in all fabrics are our Contract Grade Umbrellas. These umbrellas are only available in Sunbrella and Outdura fabrics.
What is an "Auto Tilt" umbrella?
Auto Tilt umbrellas open by turning a crank, found at an optimum placement just above most table levels. Once the umbrella is completely open, just keep turning the crank and the umbrella will tilt.
What is a "Collar Tilt" umbrella?
Collar Tilt umbrellas work similarly to other aluminum market umbrellas. You turn the crank at the housing to open the umbrella. What makes this umbrella different is that at the top of the housing, there is a ring or a "collar" that tilts the umbrella when you turn it.
What is a "Manual Tilt" umbrella?
Manual or "Push Button" Tilt umbrellas are the most basic tilting umbrellas. At the top of the umbrella pole, just below the umbrella ribs, you'll find a small button made of metal. Push the button inward to release a lock on the lever that allows the umbrella to tilt.
How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from one to four weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within two weeks. In the spring and summer months, cushions can take up to four weeks to ship out. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.
What is the cost for shipping my cushions?
We offer free shipping on all orders within the continental U.S. Orders to Hawaii and Alaska have an additional cost for shipping.
How is my order being shipped?
We ship the majority of orders via Federal Express Ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don't think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at firstname.lastname@example.org or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday-Friday from 9 a.m. – 4:30 p.m. EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.