How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from five to six weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within three weeks. In the spring and summer months, cushions can take up to five weeks to ship out. Some cushion styles could take longer. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions. Clearance and Quick ship items will ship out within 3-5 days
What is the cost for shipping my cushions?
Up to $100.00 $10.00
$100.00-$500.00 7% of the total purchase
$500.00 and above 5% of the total purchase
Hawaii and Alaska will be required to pay any additional shipping charges.
How is my order being shipped?
We ship the majority of orders via federal express ground. We can only ship to street addresses, no PO Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.Com or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.
Doc (verified owner) –
Product was nicely made to specs and quality. Customer service great. Thanks to the company for professional custom work.
Carmen Montoya (verified owner) –
The Settee was perfect, it matched the cushion I already had perfectly and very reasonably priced compared to the rest of the stores on line. Very well made.
Donna Vogt (verified owner) –
This is exactly what I was looking for – it is great. I just wonder why you can’t buy this quality merchandise in the store anymore.
Anonymous (verified owner) –
Was not disappointed. Ordered another product after receiving first order.
Doreen Arthur (verified owner) –
These pillows are beautifully made and they were delivered on time. I’ve been looking for this fabric for a long time and it’s perfect with my Victorian settee.
Jil Frazee (verified owner) –
Lovely cushions but picture and description due not match product received, You should state they are d-shaped cushions. I was lucky they fitted. Footstool cushion did not fit and had to be motified
Lisa Wilson (verified owner) –
Great craftsmanship. Very solid construction!
J.R. Grossman (verified owner) –
OMG…it was truly worth the wait. The cushion fits perfectly and comfy to sit on. I have no problem ordering again and telling my friends.
lady kingel (verified owner) –
This is a very reasonably priced item that appears to be well-constructed. There is zero detail on it…so don’t expect anything fancy…this is simply a basic cushion. Expect it to last about 2-3 years and you will be very well satisfied. I thought customer service was great. I ordered more cushions from this company as the pricing is excellent. If you like to change your cushions every few years…this is a great source.
Barbara Parisius (verified owner) –
This is the second time that I have order cushions from
linda mcamis (verified owner) –
I love my new cushions they look so good. I am very pleased they are so well made, I will order more soon for my other outdoor set soon. Thanks so much.