How long will it take to receive my cushions once my order is placed?
Because we are a seasonal business and make every cushion custom to order, it can take anywhere from Six to seven weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within four weeks. In the spring and summer months, cushions can take up to seven weeks to ship out. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.
What is the cost for shipping my cushions?
We charge a flat fee of $9.95 on all orders within the continental U.S. Orders to Hawaii and Alaska have an additional cost for shipping.
How is my order being shipped?
We ship the majority of orders via Federal Express ground. We can only ship to street addresses, no P.O. Boxes.
I tried to place and order but I don’t think it went through. What should I do?
You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at firstname.lastname@example.org or call us at 1-844-504-2874 before placing another order.
What hours is a live person available for me to speak with?
Our customer service is open Monday – Friday from 9am – 4:30pm EST.
What if I do not receive an email confirmation of my order?
Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.
Why do I keep getting voicemail when I call?
Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at email@example.com. Emails are likely to receive a quicker response than phone messages.