FAQ

Cushions

How do I measure my cushions or furniture?

Visit our How to Measure page for directions on measuring your patio furniture and cushions. If possible, it is better to measure your furniture rather than your cushions, as they tend to flatten out over time.

Do you make custom cushion sizes?

Unfortunately, we do not make cushions in custom sizes that are not already listed on our website. Having been in business for over 30 years, we have learned which cushions are most likely to fit the widest range of furniture sizes. We believe that within our selection, we have cushions that will fit the majority of furniture types and styles.

Do you have any cushions already made or in stock?

All of our cushions are custom made to order, and we do not have any that we stock or warehouse.

Can I send old cushions in to be re-covered?

We only make new cushions. We do not recover cushions. We do sell fabric by the yard if you would like to purchase that from us and use that to have someone else re-cover your cushions.

Are my cushions waterproof?

All of the cushions that we make are water-resistant, but not waterproof. While the fabrics on the cushions do let some water in, they are designed for outdoor use which means that our cushions dry out quickly. If your cushions get wet, turn them on their sides to make the water drain quicker through the seam. Do not put your cushions in the dryer.

What should I do to clean my cushions?

Please visit our Care & Cleaning page for instructions on cleaning your cushions.

Are the buttons on your cushions covered in fabric?

Some of the cushions have fabric covered buttons, and some do not. For cushions that come standard with plastic buttons, fabric covered buttons may be an additional charge. Make sure to select the type of buttons that you want before adding the cushion to your shopping cart.

FABRICS

Do you sell fabric by the yard

Yes. You can go to our Fabric by the Yard page to view our entire listing of fabrics. Because the differences in computer monitors can change the appearance of fabric colors, we suggest ordering fabric swatches/samples before purchasing your fabric.

How wide is your fabric

Our fabric is 54" wide.

How do I request fabric samples

You can go to our Fabric by the Yard page to see the entire listing of our fabrics. Simply click "Order Swatch" to add it to your Shopping Cart. When you are finished looking through all of our fabrics and are happy with your selection of swatches, simply go to your shopping cart and checkout to order your

I received my fabric samples, but one of the fabrics isn't listed on the website anymore. What happened to it?

If a fabric is no longer listed on our website, it is because that fabric is currently out of stock and is no longer available for orders.

The fabric doesn't match the one that I see on the website... what's wrong

Because every computer monitor may present the fabric in a different way, we highly suggest that you order fabric samples so that you may see exactly what it looks like prior to ordering.

How do I find matching or coordinating fabrics

We have several fabrics that coordinate with one another. You can click on the tab labeled "Coordinating Fabrics" once you are in the product page for a fabric, but this may not completely list all of the fabrics that coordinate, as there are so many different variations that it would be very difficult to list them all. We suggest that you look through the entire list of fabrics, and order swatches to compare the coordinating colors yourself.

What is the difference in fabric materials?

All of the fabric on CushionConneciton.Com is designed for outdoor use. It is mold and mildew resistant, as well as UV resistant. However, there are differences in the quality of each fabric, and not all fabrics are suitable for every geographic region. The material types are further explained below:

SOLUTION DYED ACRYLIC (SUNBRELLA & OUTDURA FABRICS)

Sunbrella and Outdura are the name brands for the most durable and popular outdoor fabrics. They are constructed from Solution Dyed Acrylic yarn and have a 5-Year Fade Warranty. Solution Dying is the process of adding color to the fabric while it is in a liquid state. The fabric is soft to the touch, and feels like canvas. This fabric is suitable for use in all geographic areas, and is the best value.

SOLUTION DYED POLYESTER

These fabrics are extremely durable, easy to clean and fade-resistant. The eight solid colors that we offer in this construction are exclusively sourced by CushionConnection.Com and offer a great value. This fabric is soft to the touch and you can expect these fabrics to resist fading very well. If you are looking for a basic color at a great price, this is the fabric for you.

SOLUTION DYED JACQUARD

A Jacquard is a fabric with an intricately woven pattern, as opposed to a pattern that is printed onto the fabric. Solution Dyed Polyester Jacquards provide all of the benefits as Solution Dyed Polyester fabrics, but in a beautifully woven design. These fabrics look and feel like indoor fabrics, but have the ability to withstand the sun.

POLYESTER/OLEFIN JACQUARD

These woven patterns are created using polyester and olefin yarns, and provide both beauty and durability. They are easy to clean and will hold up well to the sun.

PRINTED POLYESTER

These fabrics provide vibrant colors and design at an affordable price point. The fabric is printed with UV-repellant dyes on top of a durable polyester base. Depending on the level of sun exposure, these fabrics will fade quicker than solution dyed fabrics. Printed Polyester fabrics are recommended for covered areas, sunrooms or for customers who will bring in their cushions when they are not in use.

UMBRELLAS

How thick are your umbrella poles?

Umbrella poles are 1.5 inches in thickness and fit in most tables.

Can I buy just the umbrella cover?

Umbrella "skins," or covers, cannot be sold separately.

Can I get an umbrella to match my cushions?

Yes you can. All of the fabrics that we offer for cushions are also available for curtains and most umbrellas. The only umbrellas that are not available in all fabrics are our Contract Grade Umbrellas. These umbrellas are only available in Sunbrella and Outdura fabrics.

What is an "Auto Tilt" umbrella?

Auto Tilt umbrellas open by turning a crank, found at an optimum placement just above most table levels. Once the umbrella is completely open, just keep turning the crank and the umbrella will tilt.

What is a "Collar Tilt" umbrella?

Collar Tilt umbrellas work similarly to other aluminum market umbrellas. You turn the crank at the housing to open the umbrella. What makes this umbrella different is that at the top of the housing, there is a ring or a "collar" that tilts the umbrella when you turn it.

What is a "Manual Tilt" umbrella?

Manual or "Push Button" Tilt umbrellas are the most basic tilting umbrellas. At the top of the umbrella pole, just below the umbrella ribs, you'll find a small button made of metal. Push the button inward to release a lock on the lever that allows the umbrella to tilt.

ORDER INFORMATION

How long will it take to receive my cushions once my order is placed?

Because we are a seasonal business and make every cushion custom to order, it can take anywhere from one to four weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within two weeks. In the spring and summer months, cushions can take up to four weeks to ship out. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.

What is the cost for shipping my cushions?

We offer free shipping on all orders within the continental U.S. Orders to Hawaii and Alaska have an additional cost for shipping.

How is my order being shipped?

We ship the majority of orders via Federal Express Ground. We can only ship to street addresses, no PO Boxes.

I tried to place and order but I don't think it went through. What should I do?

You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.com or call us at 1-866-788-2443 before placing another order.

What hours is a live person available for me to speak with?

Our customer service is open Monday-Friday from 9 a.m. – 4:30 p.m. EST.

What if I do not receive an email confirmation of my order?

Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.

Why do I keep getting voicemail when I call?

Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at info@cushionconnection.com. Emails are likely to receive a quicker response than phone messages.